NSCN Member Success Story: Q & A with Mike

Read Mike's experience of landing a job after being in transition for 21 months.

What is your new job?

I’m the service operations leader for a financial data and analytics company. I report to the head of global customer service in their client experience function.

Is this new job in a different occupation or industry for you? If so, how did you position yourself to make the change?

The new job actually leverages what I was most recently doing with my former company.

What type of career/job did you have before you were unemployed?

I was previously the director of client experience management & Lean Six Sigma. I was with my previous employer for 35 years prior to being laid-off!

How long were you unemployed before finding a new job?

I was riding the “in-transition” roller coaster for 21 months.

What was most challenging about your job search?

I learned that you need to be relentlessly positive. You cannot let things get you down. As a friend of mine taught me, you have to believe that you are “always one day closer to landing.”

What strategies or tools helped you get this job?

You need to take the time to build a solid base – make sure that you have a well-written resume, a contemporary LinkedIn profile, and the necessary marketing collateral – and then have a balanced “attack plan,” one that involves applying online, talking with recruiters, networking, etc. You must do all three, in a mix that works for you and, when something does not work, don’t be afraid to try something else. Never allow yourself to get comfortable; you’ve got to be prepared to try new things.

How did you learn about the New Start Career Network (NSCN)?

I learned about NSCN from my contacts at PSGCNJ in Somerville.

In what ways did NSCN assist you in your job search?

I found the webinars to be helpful. When I found myself getting “stuck”, I used one of the coaches for 2-3 sessions, which I found very reinforcing. I was also just getting involved with the Resilience Group* when I landed.

How did working with a NSCN Career Coach help you professionally and/or personally?

As I noted above, working with a NSCN Coach actually reinforced what I was doing. It was a great boost to my confidence to be told that I had all the basics in place, that I interviewed well, etc., and that it really should just be a matter of time.

What advice would you give to other NSCN members?

I’m 59 years old. I was out for 21 months. The motto of the story is NEVER, EVER GIVE UP!

What recommendations would you make to NSCN to better help job seekers?

Nothing really. Just keep advocating for the older job seeker. Without organizations like NSCN, we would not be on anyone’s radar.

*Editor’s Note: The Resilience Group is a group run by two NSCN Volunteer Career Coaches to help job seekers connect to and support each other through their job search. A new group will be forming in February—please contact us at [email protected] for more details.